Usability Tip: No Dead-Ends, Please

February 18, 2014

One of the best ways to learn what works and what doesn’t work when it comes to UI and usability is to look at as many samples as possible, testing out pages and evaluating how certain elements are being treated.

Wanting to pay my cable bill, I tried to sign in to the Time Warner Cable website and realized I'd forgotten my username. I clicked the “Forgot Username?” link and advanced through the username retrieval process. Everything worked great up to the point where I received my username and found myself at a dead end.

Considering that I originally tried to login, it would’ve been nice to see the login screen below my retrieved information and to be allowed to login immediately. Instead, I had to click on the logo to go back to more
By Tammy Guy