In LiRPPS: Lightweight, Research-Based Principles, Personas, and Scenarios – Part 1, I began to tell you how to use a lightweight, research-based approach to create usable decision-making references for designers. Well, now I’m going to tell you about how you can actually do them. Are you ready to go?
Here’s an excerpt from the article:
We use a simple rule to decide who gets a say in creating our personas, scenarios, and principles: only people who went on a minimum of two field visits. This way everyone is basing their decisions on research. If we let folks who haven’t been on visits participate, then they’ll draw from their own experiences or people we hadn’t talked to in this round of research. That reduces the chance we’ll get personas that match our audience, which, in turn, makes the reference tools less valuable.
Making this rule from the start of the project means everyone understands the price of entry. Want to help make the personas, scenarios, and design principles? Then you need to visit at least two sites and take notes.
If you haven’t figured it out, this is the secret part of our agenda. There’s lots of evidence to show the more exposure team members have to real users doing real work, the better the design. The reference tools we’re creating help us stretch the effects of that exposure, so without it, those tools are useless.
What process does your team follow when creating personas, scenarios, and principles? Share your thoughts below.