We’ve been pretty good at telling our story – what we believe in, what we do, what impact we have – since we started cxpartners. People tell us that they have a strong sense of who we are and that when they meet us and visit us, we match their expectations.
We share our story (with each other, our peers, our clients and our prospective clients) in several places:
- speaking at conferences
- interviews and articles in magazines
- writing books
- through case studies
In the past that’s often come down to the activity of a few key people in cxpartners. As we grow larger, we want to make sure their good habit stays at the heart of our work. We need you to support our growing team in developing that good habit. We need you to find the narrative threads in our work and help everyone tell our story and to stand back and ensure there’s a plan and balance in what we choose to talk about.
Our ideal candidate
It’s not just about writing – writers prefer a solitary life. We’re looking for a storyteller to engage with our audience.
We want someone who believes in the power of stories to transform the world – someone who’s interested in the way stories shape people’s lives and thinking. You’re probably interested in everything from Aristotle’s ‘Rhetoric’ to Chip and Dan Heath’s ‘Made to Stick’.
But we also want someone who believes in our story. We want to create products and services (mostly websites and apps) that make people’s lives a little better. We do that by involving people in design, because we believe that technology (and businesses) should serve people, not the other way round.
We think you might already be a blogger writing about the importance of these things.
What we need
This role is about four things.
Finding the great stories in cxpartners
That means knowing what we need to say and finding the stories in amongst our day to day activity.
You’d begin by understanding (and sharing) our values and vision so you can recognise the stories we need to tell. Then comes investigating and listening – to project wrap-up meetings, to client meetings, to our internal workshops, to research as it happens – and finding what’s exemplary, cool or novel. You’d also need to plan and manage our communications effort and curate our online profile.
Making sure the stories get told
Sometimes that will mean telling those stories yourself, sometimes it will mean helping or encouraging others to tell their stories. It could be creating a killer keynote presentation for a global conference, or helping someone write a blog post for our website.
Knowing how they should be told
That means understanding our tone of voice – confident but not boastful, simple but not dumbed-down, humorous but not flippant. It means having great critical analysis skills and being able to mix words and pictures effectively.
Judging the impact of those stories
We don’t just want to tell stories, we want to know they’ve been appreciated (or not). So you’ll need to be able to judge an audience’s reactions (through qualitative judgement or quantitative tools) and to respond accordingly. That could mean knowing that a case study needs to be refined if it’s to hit home with clients, or that a blog post is driving traffic on our website, or that we need to clarify something on Twitter.
How the role might grow
It’s a great job and there’s a lot to do. As you grow we see the role evolving in one of several ways: you might become a communications specialist possibly briefing and managing a team or partners; you might become one of our planning consultants, helping explain our services and shape projects with our clients; or you might become a consultant sharing your skills with our clients as part of our brand or content strategy offerings. Which direction you go in depends on your skills and interests.
- A couple of years’ background in UX, market research, journalism or brand strategy.
- A passion for and experience in writing, copy-editing, and narrative development particularly in technology and society.
- The ability to build compelling presentations with words and pictures.
- Strong client relationship and consulting skills.
- Great organisational skills and attention to detail.
- A degree or equivalent experience.
- The right to live and work in the UK.
In return, we’ll offer you a great package with a bonus scheme, 25 days holiday, and benefits including a mobile phone of your choice, a cash back healthcare scheme, a pension plan to which we’ll contribute, and a MacBook. We’ll support your personal development with an individual training/ conference budget of £1,000 per year, and, if relevant, we’ll support you in the writing of a UX book (so far, we’ve published 5 books between us).
Please email firstname.lastname@example.org with your CV
cxpartners is a user centred design consultancy working with clients such as Channel 4, Cambridge University and Marriott to develop web and mobile experiences. Our projects take us all over the world and we’ve a global reputation as leading thinkers in this field. Nevertheless, we’re a small, friendly and informal team. We think we provide a great place to work and grow, and a fantastic place in which to further your career.