Improve Communication With Your Remote Team

OK. Your meeting is going perfectly. Then a remote team member says, “I don’t understand. Can you show me what you mean?” PANIC! MEETING IS DERAILING! But you’re about to save the day. You plug in your trusty IPEVO document camera and focus in on the pen and paper. As you make your sketch you begin to hear folks saying, “I get it,” and the whole team is back on track. How do you get this nifty tool? You register for the UX Immersion Mobile Conference by January 30. Why You Need the IPEVO Document Camera: Share your design ideas and sketches with remote teams to ensure everyone is on the same page Document individual sketches during design studios to a digital file for easy access in the future Project sketches to large audiences to convey your designs Get everyone participating and working together saving time and increasing productivity Conduct usability tests remotely while letting the team back in the office watch Register by January 30 to Get Your Free IPEVO We’re always looking to bring you new resources, processes, and techniques to help you become a better designer. Now we have a great tool that we’re excited to include with your UXIM registration, the IPEVO document camera. But it’s only available until January 30 so be sure to register now. Explore the conference and IPEVO camera at...

Dan Klyn – Determining What Good Means with Performance Continuums Live!

[ Transcript Available ] This podcast is Dan Klyn’s full presentation from UX Thursday Detroit. In considering your user’s experience with your design, keep in mind that there’s a difference between something looking good and being good. But how do you determine good? How can you measure it? If, for example, you’re a print company building a digital presence, do you focus on retention or acquisition based on the shifting experience? Dan Klyn of The Understanding Group believes that it all starts with language. It’s easy to ask for something that already exists, but much harder to describe something that one might want or need. Inspired by the work of Richard Saul Wurman, Dan introduced a diagnostic tool to his team based on the idea of performance continuums. In using these continuums, you can remove “or” from the conversation. Instead of looking at design problems as a contradictory issue, you place your focus where it is appropriate on the continuum. In the example of the print company, Dan offers “We must continue to acquire new customers, yet we will service the ones that we have really well”. By seeing where you land on the continuum, you can get a sense if what you’re currently doing fits in with “good”. Dan shares his thoughts in this podcast of his presentation from UX Thursday Detroit. Recorded: June, 2013 [ Subscribe to our podcast via ?This link will launch the iTunes application.] [ Subscribe with other podcast applications.] Full Transcript. Dan Klyn: “Publishing Company” was accustomed to this. Paper and print and periodicals. What they were up against is digital. They had...

Kate Kiefer Lee – Voice and Tone Live!

[ Transcript Available ] This podcast is Kate Kiefer Lee’s full Keynote presentation from UX Thursday Detroit. Given the amount of communications a user takes in on a daily basis, how you speak to them is incredibly important. The “voice” a company uses contributes to the establishment of the brand as well a creates a distinguishing identifier that sets it apart within the daily deluge of content users encounter. A consistent voice can help a user feel comfortable and familiar with your organization. There are considerations for establishing voice and tone situationally. If you lean more toward a sarcastic voice in your marketing copy, you may want to vary your tone when it comes to things like error messages. You don’t want to rub people the wrong way. Kate Kiefer Lee is the woman behind the voice and tone of MailChimp. She’s responsible for their interactive style guide at voiceandtone.com. Kate knows the importance of honest communication with users. Far too often, copy can be stale or technical. Kate approaches content with the user, a human, in mind. This, in turn, humanizes your organization in the user’s eyes making it far easier to make a meaningful connection between the two. Kate shares her experiences, bumps in the road, and tips in this keynote from UX Thursday Detroit. Recorded: June, 2013 [ Subscribe to our podcast via ?This link will launch the iTunes application.] [ Subscribe with other podcast applications.] Full Transcript. Kate: Hi, everyone! I’m Kate, but you probably already know me as the last thing standing between you and free drinks. [laughter] Kate: We’re almost done. It’s been...