Dana Chisnell – Gaining Design Insights from Your Research Recruiting Process

[ Transcript Available ] Getting great participants for usability studies can provide invaluable insights for your design process. But if you aren’t doing your own recruiting, you could be missing out on additional important information. Dana Chisnell has learned that the best way to find great participants is to think of recruiting as bonus user research. Dana is the author of The Handbook of Usability Testing. In her virtual seminar, Gaining Design Insights from Your Research Recruiting Process, Dana shares her thoughts on recruiting, how to find the best participants, and what types of things predict behavior. The audience asked a bunch of great questions during the live seminar. Dana joins Adam Churchill to answer some of those questions in this podcast. How can you convince stakeholders not to use an agency for recruiting? How measurable is the difference in quality of the participants when self-recruiting? How can you get busy people to participate? What is the best way to approach recruiting users with disabilities? How do you recruit outside of your geographic location? Recorded: December, 2013 [ Subscribe to our podcast via ?This link will launch the iTunes application.] [ Subscribe with other podcast applications.] Full Transcript. Adam Churchill: Welcome, everyone, to another edition of the SpoolCast. Earlier this fall, Dana Chisnell joined us to present her virtual seminar, Gaining to Design Insights from Your Research Recruiting Process. Dana’s seminar, along with 115 others that teach us the tools and techniques you need to create great design is now part of the UIE user experience training library, soon to be unveiled as UIE’s All You Can Learn. Real...

UIE Book Corner: Steve Portigal’s “Interviewing Users: How to Uncover Compelling Insights”

[ Transcript Available ] In this chapter of our Book Corner series, Steve Portigal joins us to chat about his book “Interviewing Users: How to Uncover Compelling Insights”. It’s another great publication from our friends over at Rosenfeld Media and is a distillation of his years of experience conducting research with users. Somehow existing as both a handbook of sorts and as a casual conversation with one of the sharpest minds in the field, it’s a must-have for anyone thinking about the research side of things. Steve breaks down interactions with users to illustrate when, and how, to ask the right questions to uncover valuable insights. Steve is one of our favorite people and go-to experts. He’s graced the programs of our conferences and has presented multiple virtual seminars in our training library. We are certain you’ll learn some valuable stuff during this installment in our ongoing series. Recorded: July, 2013 [ Subscribe to our podcast via ?This link will launch the iTunes application.] [ Subscribe with other podcast applications.] Full Transcript. Adam Churchill: Hello, everyone. We’re continuing the UIE Book Corner series with a look at “Interviewing Users: How to Uncover Compelling Insights” by Steve Portigal. It’s another beautiful book published by the fine folks over at Rosenfeld Media. As I’m thinking about what to discuss with our authors for this podcast, I like to see what others are saying. The easy way to do that is just to go take a peek at Amazon. Folks there love Steve’s book. Just some of the highlights. “Steve’s guide offers a vivid and rich description of the entire interviewing process....

Christine Perfetti – Jumpstart Your UX Research Program

[ Transcript Available ] UX folks often have to sell the importance of the field to stakeholders. That’s also the case with user research. The costs and time associated with starting a research program, and actually interacting with users, are sources of a lot of friction. Organizations are now seeing the value in user research but it’s daunting to know where to begin. It’s also difficult to fit research into an already established process. Christine Perfetti is no stranger to consulting with companies about developing a UX research program. She’s often run into circumstances where organizations believe they have too many internal constraints, be they budgetary or otherwise, to conduct their own research. Rather than running their research program in an ongoing manner, Christine shows them that research methods don’t have to be painful and laborious. Ideally, you’ll engage in research early in the process, but avoid arguing with stakeholders when you’re brought in late. Rather, focus on the value of research and actually get product managers and other stakeholders involved with the studies. This will have an effect on the opinion of research moving forward. Christine will be presenting one of the 8 daylong workshops at the User Interface 18 conference, October 21-23 in Boston. For more information visit, uiconf.com. Recorded: July, 2013 [ Subscribe to our podcast via ?This link will launch the iTunes application.] [ Subscribe with other podcast applications.] Full Transcript. Jared Spool: Welcome, everyone. I am very happy that you all have joined us today because we have a special treat for you. We have Ms. Christine Perfetti, who was, many years ago, a...