UIEtips: UX Strategy Blueprint

In this week’s UIEtips, Jim Kalbach defines and discusses how to consistently create a UX strategy. Here he shares a tool with you for doing so at your organization—the UX Strategy Blueprint. If your strategy discussions feel more like political battles than progressive team-building, pay attention to Jim Kalbach. His virtual seminar on Thursday, August 28 is all about Defining a UX Design Strategy. Here’s an excerpt from the article: Analysis and planning, while necessary inputs and outputs in the strategy creation process, are not the core of strategy. You can’t analyze your way to strategy: the answers don’t magically emerge from data. And detailed roadmaps don’t provide the rationale for the activity they organize. Strategy does. It connects analysis and planning with an intentional logic that guides decision making. Read the article: UX Strategy Blueprint. Do you have a UX Strategy Blueprint to define your UX strategy? Leave us a note...

Sarah Horton and Steve Faulkner – HTML5 Accessibility

[ Transcript Available ] Web accessibility takes place on a foundation of technologies, the most common of which are developed and maintained by the Worldwide Web Consortium, or W3C. Its success is dependent on how well these underlying technologies support accessible user experiences. Fortunately for us, people like Steve Faulkner devote much of their time to ensure technology specifications, such as HTML5, include the hooks that make it possible to build an accessible and enjoyable user experience for everyone. Including people who use assistive technologies, such as screen reader and screen magnification software, and different display and interaction modalities, such as user stylesheets and keyboard navigation. The web was created with accessibility as part its framework. Steve’s focus is to ensure accessibility remains a fundamental component of the web’s foundational technologies. Steve is co-editor of the HTML5 specification. He has been closely involved in other W3C specifications development, including the Accessible Rich Internet Applications (WAI-ARIA) specification. In this podcast Steve joins Sarah Horton to tell us about: The current status of the HTML5 specification How WAI-ARIA and HTML5 work together to support accessibility How accessibility is integrated into specification development What it’s like to work on a W3C specification Steve Faulkner has been working in accessibility since 2001, first with Vision Australia and currently with The Paciello Group (TPG), where he is Principal Accessibility Engineer. He is involved with several W3C working groups, including the HTML Working Group and the Protocols and Formats Working Group, and is author of the helpful resource, Techniques for providing useful text alternatives. He is also creator and lead developer of the Web Accessibility...

Leah Buley – UX as a Team Sport

[ Transcript Available ] User experience is rarely something you do completely alone. Even if people on the team don’t necessarily focus on UX, they could be indirectly acting in favor of it. Sometimes it comes from a lack of understanding exactly what user experience is or means. People with different approaches and skillsets can be valuable assets when incorporated into the larger human centered design focus. Though Leah Buley is the author of UX Team of One, she believes it’s uncommon that there is a superhero UX professional who flies into the room and saves a project. More often it’s a collaborative endeavor. You have to get the entire team involved in the process. Once the value of UX is apparent, you can exercise the collective skills and intelligence of the group and all work toward a better experience for a customer or user. Part of the responsibility of the UX professional on the team is to constantly frame decisions made in the context of what will be best for the users. Facilitation is an important skill in general for the user experience field. Introducing the theories and practices into the larger team will get everyone moving in the same direction and working collaboratively. Attend a daylong workshop with Leah at UI19 Leah’s UI19 workshop, UX as a Team Sport, in Boston October 29 will orient your team to customer needs so you can build the “right thing at the right time.” Register with promotion code LEAHCAST and get $300 off the current conference price. Explore Leah’s workshop   Recorded: June, 2014 [ Subscribe to our podcast via...

Dan Saffer – Big Considerations from Microinteractions

[ Transcript Available ] User Experience is really all about delighting your users. You want them to accomplish tasks with ease and not encounter any roadblocks that are a direct result of your design. Many of the delightful things about an app or interface go unnoticed because they are the tiniest of features. These microinteractions can set the tone for your users and dictate the feel and performance of your design. Dan Saffer is an expert on microinteractions. In fact, he wrote the book on it. He says that microinteractions essentially operate based on triggers, rules, feedback, loops, and modes. For example, when you engage a scrollbar, how fast does it scroll? Or when you click a volume up button, what percent increase is each click? Just think of a car. In the broadest terms, a car is a car. But the styling of the interior, leather seats, placement of cupholders, and how the in car stereo system works all help differentiate one car from another. These are often subtle differences, but as with microinteractions, these small differences are crucial to the overall feel and experience. Attend a daylong workshop with Dan at UI19 Dan’s UI19 workshop, Designing Microinteractions, in Boston October 29 will help you design those often-overlooked UX elements—like microcopy, form controls, and system defaults—to increase your user engagement. Register with promotion code DANCAST and get $300 off the current conference price. Explore Dan’s workshop   Recorded: June, 2014 [ Subscribe to our podcast via ?This link will launch the iTunes application.] [ Subscribe with other podcast applications.] Full Transcript. Jared Spool: Welcome everyone to another episode...

Marc Stickdorn – Service Design Thinking

[ Transcript Available ] In the realm of user experience, disciplines and titles can take on different meanings. Determining buzzword jargon from actual, useful distinctions and processes is sometimes a bit tricky. The term Service Design has been with us for a while now. Some see it as just plain, good UX. Marc Stickdorn sees it as more than that. Marc sees service design as less of a new discipline and more a combination of previously disconnected disciplines. The collaboration of various people in the organization from developers to businesspeople is required when developing and then launching a service. He admits that if you’ve been practicing good UX, then you’re already in pretty decent shape. You possess many of the tools put to use in service design. One of the most important aspects of service design is connecting the touchpoints. Services nowadays are inherently cross-channel, and even more, expected to be. This requires research that goes beyond just the UI and the users’ context. Attend a daylong workshop with Marc at UI19 Marc’s UI19 workshop, Service Design: Creating Delightful Cross-Channel Experiences, in Boston October 27 will show how to create a cohesive customer experience by expanding beyond digital and designing for every customer touch point. Register with promotion code MARCCAST and get $300 off the current conference price. Explore Marc’s workshop   Recorded: May, 2014 [ Subscribe to our podcast via ?This link will launch the iTunes application.] [ Subscribe with other podcast applications.] Full Transcript. Jared Spool: Hello, everyone. You are listening to yet another episode of the SpoolCast. Today, we have Marc Stickdorn, who is co-author and...