Aviva Rosenstein – Working with UX in an Agile Environment

[ Transcript Available ] Integrating UX into an Agile workflow has historically been a bit of a challenge. This could be due to a general lack of communication with the development team, or not feeling like the proper time or value is given to UX within the organization. Through her research, Aviva Rosenstein discovered that many problems people were having are commonplace. Additionally, she found that others had actually already worked out solutions to some of these. In her virtual seminar, Making UX Work with Agile Scrum Teams, Aviva discusses the position of UX on Agile teams and some of the problems they face. There were a bunch of great questions from the audience during the live seminar and Aviva joins Adam Churchill to answer some of those in this podcast. How do you manage the change from Waterfall to Agile? Are requirements fairly well defined before the Agile process? If the designers are working sprints ahead, then how much time are they also spending on the current sprint? Where do research and testing fit into the Agile process? Can you give some examples of UX tasks that are estimated? What are some best practices for documenting design in this process? What’s the development team’s role in UX design? How do you handle technology limits in UX design? Are there UX success measures for new products? Can a dedicated UX design team work successfully with product development teams in this scrum environment? Recorded: September, 2014 [ Subscribe to our podcast via ?This link will launch the iTunes application.] [ Subscribe with other podcast applications.] Full Transcript. Adam Churchill: Welcome,...

UX in the physical world: 6 tips for conducting research beyond the screen

Over the past few months, I’ve been conducting research for Bristol City Council (BCC), but rather than a solely digital endeavour, this research has been carried out in physical spaces. It took place in the various BCC customer service points throughout Bristol. The aim was to discover users’ needs, how they use the service points, and their opinions on how the council could improve other areas such as online, phones and letters (to reduce the need for them to visit the service points). Our findings will inform the design of a new service point that will open towards the end of the year. During the process, I learnt 6 key things: 1. Visit on different days and at different times. This way you’ll get a more comprehensive picture. For our first visit, we arrived at the service point before it opened on a Monday morning,  and the queue outside told a story of its own. However, when we paid our second visit on a Wednesday afternoon, the service point was quiet and fairly orderly. 2. Play dumb. People will open up to you more if you give the impression that you’re not a ‘specialist’ or particularly knowledgeable about the area you’re researching. We referred to ourselves simply as ‘researchers’ and didn’t mention UX, and, as a result, the people we spoke to didn’t ask many questions about what we were doing. This allowed us to focus on them and hear their stories, which after all, was what we were there to do. 3. Bring a clipboard to write on. It may sound obvious, but it’s easily overlooked. When talking...

Why Even Print Projects Need UX

October 7, 2014For a long time it seems like we’ve argued that the old art-and-copy agency teams of the past need an injection of UX. We've seen UX become recognized and valued across digital projects, but the inclination is to dismiss experience design considerations when it comes to more traditional things like print projects and packaging. The case for UX in print and packaging may seem like a stretch when considered without context, but I think a couple of anecdotal stories will illustrate the need.Irrelevance Can Be CostlyI sat in on a recent call that went over a brochure design with a few international clients. While the clients on the call commended the prose and art presented in the brochure piece, a larger more fundamental criticism threatened to derail a good bit of work that had already been done—pointing to the need for UX representation on the project. The...read more By Tom Schneider...

Toronto UX Designers – Hear about UX Journey Stories from Local UX Talent

Mark your calendar and join us November 20 in Toronto for UX Thursday. This one day event focuses on some very cool UX work that’s happening right in Toronto. Six top local speakers share their UX journey’s on real-world UX projects. You’ll also hear keynotes from Jared Spool talking about Building a Winning UX Strategy Using the Kano Model and Derek Featherstone of Simply Accessible covering accessibility. The whole day takes place at the YMCA of Greater Toronto on Grosvenor Street. Stay tuned for more information on the amazing speakers and presentations we’ve got in store for you. But you’ll want to save you seat early because at $99/seat, this conference will sell out. You can also check out this video of a past UX Thursday...

Quickpanel: UX Futures

October 2, 2014UX Futures is a one-day virtual conference that will take place November 5. Hosted by Rosenfeld Media and Environments for Humans, the event features six inspiring speakers—Steve Krug, Jesse James Garrett, Margot Bloomstein, Andy Polaine, Nathan Shedroff and Abby Covert—all focusing on what’s next for...read more By Mary Jean Babic...

Balancing Product UX and Lean Execution :Dealing with these competing priorities at each stage of product development

September 22, 2014What matters more: killer UX that makes people want to use your product, or shipping the things people want quickly and staking down a huge share of the market? If the UX is bad, people won't want to use it. On the other hand, if someone else gets it there first, people are happy to use what is available and help to improve it with feedback as it grows. People have been struggling with these opposing interests long enough that we thought it important to outline a better way to think about the problem, depending on what stage your company is in.It’s important to remember that this is only a framework and that your actual course of action will be as personal as your business and products. But if you’re simply trying to “wedge in” design excellence while rushing your product to market, then you're already on the wrong path.Competing Priorities: Experience vs. ExecutionExperienceUX is absolutely...read more By Chris Bank...