Before You Hire a Designer

Mike Monteiro’s contributions to UX design are wide and varied. His first book, Design is a Job inspired us in 2011, and his talk “How Designers Destroyed the World” called us to action. Now, we’re very excited to present an excerpt from his new book, You’re My Favorite Client. A few years ago, I made plans with a friend for breakfast. She was late. When she finally got there, she apologized, saying she’d been cleaning up for the housecleaner. “Why in the world would you clean up for a housecleaner?!?” I asked. “So she can actually clean, you idiot.” This made no sense to me, but I let it go. Otherwise, we would’ve argued about it for hours. About a year later, I got busy enough with work that my house looked like it could star in an episode of Hoarders, so I hired a cleaner. After a few visits, I found myself cleaning up piles and random junk so that she could get to the stuff I actually wanted her to get to. I called my friend and said, “I get why you had to clean up for the cleaner now.” “I told you you were an idiot.” (My friends are great.) The moral of this story is you can’t drop a designer into your environment and expect them to succeed. You’ve got to clearly lay out your expectations, but you also have to set the stage so your designers come in and get to the stuff you need them to do. INTRODUCING A NEW DISCIPLINE TO YOUR WORKPLACE Let’s assume you don’t have a designer on staff....

Fail Fast, Fail Often: An Interview with Victor Lombardi

What can we learn from failure? A great deal, says Victor Lombardi. In his latest book, Why We Fail, Victor tells over a dozen stories of projects gone awry and how their lack of success can inform our design strategy. The post Fail Fast, Fail Often: An Interview with Victor Lombardi appeared first on UX...