MX 2014: Big Topics, Smart Leaders, Supportive Community

Since 2007, the Managing Experience Conference (MX, as we call it) has focused on creating an exchange of inspirational yet practical advice between designers and business leaders who are passionate about shepherding great experiences into the world. MX 2014 is right around the corner, March 16-17 in San Francisco. The people who attend MX are the good folks battling every day to create those great (and human) experiences over the long haul, while still making next quarter’s numbers. Whether they identify as User Experience professionals, Customer Experience professionals or just the people creating the services we all depend on, MX attendees make it all happen and we have a special love for them. It’s our mission to give them what they need to be successful. On the heels of last year’s conference we reached out to attendees to learn what key ideas and topics they thought would be important to focus on in 2014. A few common themes bubbled to the surface that helped guide our conference programming… Building and executing a vision and strategy for experience Working with and at the top levels of the organization Delivering change and experience excellence across the organization So let me introduce you to our incredible line up of speakers… Zipcar obsesses about the member experience. So we were thrilled when Lesley Mottla, EVP of Product & Experience at Zipcar agreed to join us this year. Lesley and her team are the behind-the-scenes masterminds who take a people-centered approach to improving, designing, and innovating the Zipcar member experience—from mobile to web to member support to the car itself. Chris McCarthy is the...