An Overview of Expert Heuristic Evaluations

By Ritch Macefield Published: June 2, 2014 “An expert heuristic evaluation is a form of discount usability evaluation.” An expert heuristic evaluation is a form of discount usability evaluation. The essential idea is that such evaluations are, or should be, quicker and cheaper to perform than usability studies with a sample of participants that are representative of actual users. Over the last 20 years, I’ve done a fair few expert heuristic evaluations. Recently, I did one for a client who wanted me to provide a good description of this approach to usability evaluation in my report—something I’d never been asked to do before. I thought I’d be able to just do a quick Google search and steal something suitable—providing an acknowledgment and reference, of course. My search yielded lots of good stuff. My own library of usability books and journals also included lots of good information on this topic. But I didn’t find quite what I was looking for, so I decided to write something new about expert heuristic evaluations. I hope that this information will be useful to the wider UX design and usability community.

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